Return/exchange policy:
Upon receiving our items, we ask that all returns are to occur within 20 days of delivery requiring all items are returned in their original condition to be eligible for exchanges and refunds.
To process a return, we ask for a receipt or proof of purchase before we can process the refund.
Returns to us do not require to be in the same packaging but do require to have all original tags in place. On the unlikely event an item is returned to us in an unsuitable condition we may have to send it back to you. You will be notified by email of the approval or rejection of your return.
If you receive an item and it doesn’t fit the way you expected or meet the standard you expected please contact us at: dustybootspodcast@outlook.com.
*Please note sale items and limited edition items are not eligible for returns or refunds. *
You will be responsible for the payment of returning your items to us. Shipping costs are non-refundable. If you are shipping items valued $80 or above we recommend you use a traceable shipping service, as we don’t guarantee that we will receive your items.
Faulty Items:
Items are deemed to be faulty if you receive them in a damaged condition or where a manufacturing fault has occurred. Items that are damaged by you or a result of normal wear and tear or any other way are not considered to be faulty. Please note we can replace the same item in the same size and colour, subject to what is available. If it can not be replaced, you are entitled to a full refund of the item or a refund of another item of the same value.
